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Top Stitch
Contact us: 01884 259050
Big enough to cope. Small enough to care
Superior embroidery and printing with over 20 years experience

Terms & Conditions

Terms and conditions

Welcome to the website of Top Stitch.

This legal document covers the content and acceptable usage of www.top-stitch.co.uk. By accessing this site you are acknowledging your agreement to these terms and conditions.





Products on our site may not always be in stock. In this event we will endeavour to provide an estimated delivery date or substitute with a garment of the same spec.


Alternatively we can recommend an equivalent substitute. Representation of styles and colours are as accurate as web design allows. Shades may vary between styles, even those of the same brand.


Sizes detailed are given by the manufacturers and are approximate, for guidance only.


Garments and Embroidery

Website prices are for undecorated items and are exclusive of VAT and delivery. Final price including decoration, quantity discount, carriage etc. will show up in the checkout.


Disk Origination: Embroidery disk setup is free with all orders*. An embroidery sample will be provided for approval prior to garments being embroidered. Cancellation/withdrawal of orders at this stage will incur a fee of £20 + VAT to cover the cost of disk origination.


*A disk setup fee will be incurred if the customer wishes to have their own garments embroidered, it is also company policy that we can only embroider customers own garments if they are new and un-worn. Customers own garments are embroidered at customers own risk.



Heat Seal: No minimum quantity for heat seal printing. Prices quoted are for one colour text or number prints. Suitable for up to 12 identical prints.


Screen Printing: Minimum quantity of 12 items. Screen setup charges apply. Please contact us for prices.



Embroidery/print quality will reflect the quality of artwork supplied. Better results can be achieved from higher quality images.


Copyright: It is taken as implicit in the acceptance of all embroidery and printing that the customer is either the copyright holder or authorised user licensed by the copyright holder and that the customer will indemnify Top Stitch in full against any claims for infringement of copyright laws. In some cases, written consent from the person/organisation who owns the logo may be required.



Quotation requests will be responded to within 48hrs (Mon-Fri). Quotations are valid for 30 days only. Quotations are provided on an individual basis according to embroidery/printing requirements.



All prices are quoted in £ sterling.
Prices quoted exclude VAT which will be charged at the rate applicable.
Children's sizes (up to 12-13 yrs/34") are zero rated for VAT.
Prices may be subject to change. We cannot guarantee that repeat orders will remain at the original rate.



Samples of plain or embroidered garments will be charged at our standard rate plus the cost of carriage prior to despatch. Embroidered samples are non-returnable. Plain garments will be credited if returned in good condition and are subject to a 15% restocking charge.


For new orders/designs, a scanned copy of the embroidery will be emailed for approval. We require written approval prior to garment decoration.



Orders are required in writing by either using the online ordering facility or the order form sent with all quotations or at your request. Customers must ensure that details of quantity, product code/description, size, colour and decoration details are accurate and that contact information along with details of invoice and delivery address are completed. Telephone/verbal orders are made at customers own risk - any responsibility for errors will not be accepted by Top Stitch.



Non-credit account Customers: Payment required with order.


Credit Account Customers:Payment required as per agreed terms. Late payments will incur a charge of 1.5% interest per month. We prefer payment by credit/debit card or by direct bank transfer - contact us for details.


Cheques:Returned or represented cheques will incur a £10 charge to cover bank/admin costs. Cash payments accepted by customers collecting goods.


Despatch and Carriage

Orders are normally despatched within 2 weeks of approval & payment.


For single items we use Royal Mail services, charged at £4.00 + VAT. For all other orders we use a standard, next day courier service.


Charges as follows: 2-30 items are sent via courier (small pack), charged at £7.50 + VAT. Orders above 30 items are 7.50 + VAT for the first carton and then £5.00 + VAT per carton afterwards.


Delivery charges for Scottish Highlands and Islands, Northern Ireland, Channel Islands and overseas available by request.



Top Stitch respects your privacy. The information you provide to us will not be shared with any third parties. Email addresses will be stored solely for the purpose of direct correspondence related to quotations and/or orders. Credit/debit card details are requested on an order by order basis and are not stored in any form.


While we strive to keep information that you supply secure, please be aware that the internet/email is not a fully secure medium.


  • You may only access our site for legal purposes. You may not use it to post, submit or transmit any material that is; threatening, discriminatory, obscene, offensive, in breach of confidence or privacy, technically harmful, fraudulent or interferes with the normal operation of the site. By using our site you are agreeing to our legal usage terms. If you do not agree to these terms, please do not access our website.

  • We are committed to protecting the privacy of our website users, full details read our Privacy Policy

  • The use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any information, products or services that your purchase through this website meet your specific requirements.

  • All materials displayed or made available on our website, including, but not limited to, trademarks and logos, graphics, documents, texts and images are owned or licensed to Corporate Awards UK or our suppliers, and are protected by copyright laws. By using our site you agree that you will only access the content for your personal and non-commercial use. No materials on this website may be reproduced, copied or transmitted without our permission.

  • Our website may contain third party links to other sites. Once you use these links to leave our site, we do not have any control or responsibility for the content, or the privacy of the information you provide when visiting such sites.

  • We may change, update, and terminate any of the content on our website. We have the right to makes these changes without notice. We may also stop your access to any part or all of the services provided by us on the site at any time, with or without cause or notice, and for any reason.

  • We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, suitability, pricing and availability of the information or products found on this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

  • We may update our website terms and conditions from time to time. Please refer back to this page for any changes. You may direct any queries about our Terms & Conditions just contact us here.